Today, quickly providing context to your Customer Care team is critical to lower your costs, and to make your customers happier, too.
Besides my consultant role, I’m also the co-founder of an association which helps students. We have thousands of students relying on us, and we’re a very small team or 3 people. Therefore, immediate access to our student’s information is critical for our ability to scale the support with so few human resources.
Chatwoot centralizes all support requests coming from email, Slack, web chat, SMS, etc. in a single channel, while allowing to reply through those many channels.
In this video I showcase how to use it as a Web chatbot, but it also supports Twilio SMS and emails, amongst other.
Eventually, with some advanced configuration, we get our Support staff to reply to any support request, from any channel (email, sms, web) right from our Slack, that’s just neat and a big time saver.
👉 If you’d like to have a custom integration that fits your use-cases, don’t hesitate to get in touch with me!